Case Intelligence Meta Suite
Cases, e.g. in insurance, law, medicine, pharmacy, production, warranty, research, and much more.
Maximum AI support and high user-friendliness in all editing and analysis steps.
Cross-thematic, cross-team, and cross-border solutions, from single workstations to large international companies or research projects.
Flexibly configurable and scalable, security-tested cloud solution with workflow, rights, and role system
What are Cases?
- Customer reviews of vehicles (e.g., handling, design, technology)
- Service and workshop reports
- Warranty and goodwill cases
- Feedback from social media or forums
- Competitor monitoring and benchmarking
- Warranty and goodwill cases
- Workshop and fault reports
- Diagnostic data
- Recalls
- Call / Help Center data
- Process disruptions
- Feedback from supply chains
- Damage reports (vehicles, household, health, etc.)
- Customer feedback on service quality or processing times
- Fraud or risk reports
- Internal audit reports on processes
- Market and competition analyses
- Adverse event reports (reports on side effects)
- Patient experiences with medications or therapies
- Clinical trial observations
- Service or sales reports from pharmacies and clinics
- Specialist feedback or expert commentary
- Guest reviews from booking portals
- Complaints about service, cleanliness, or facilities
- Employee reports on processes or problems
- Social media feedback and trends
- Benchmarking of competitors
Cases form the basis of CIMS, ranging from short descriptions to extensive texts, evaluations, categories, and related documents, images, and videos. This includes everything from customer reviews and service reports to research results and quality reports.
Industries
CIMS® is used across industries in leading companies, institutions, and organizations to record, process, and analyze cases. CIMS supports cross-team and cross-border collaboration, delivers high-quality analyses for better products and processes, and reduces quality costs.
Automotive
Quality, Product Safety & Recall Monitoring, Virtual Feature Clinics, Case Management
Warranty Intelligence
Reduce warranty and recourse costs, improve quality, Comply with product monitoring obligations
Insurance
Quality, Product Safety & Recall Monitoring, Risk Intelligence
Pharma & Medicine
CIMS is particularly well suited for diagnostic, therapeutic, epidemiological, and preventive studies, as well as prevention studies. It provides optimal support for international teams working together and for the collection and analysis of extensive data and multilingual documents.
- Coming soon -
Hotels & Services
Service Excellence, Case Management & Analysis, Customer Intelligence
- More coming soon -
The
Case Intelligence Meta Suite CIMS® 7.0
Say goodbye to outdated Excel spreadsheets, Power BI, Qlik, Tableau or other Business Intelligence platforms.
The completely newly developed, innovative CIMS can process and evaluate all management information, whether figures, text, images or video in a clear and integrated manner.
Thanks to the cloud-based CIMS, all information is available to every team member depending on their rights and roles. Information, analyses and even entire dashboards can be shared and information filters can be set individually.
What our customers say
Customer Quality Service Manager KNORR-BREMSE Systems for commercial vehicles
“CIMS has been an indispensable tool in our company for many years – both for market observation and for analyzing OEM data.
We are impressed by the solution’s reliability and the high added value it offers in our daily quality management. By analyzing OEM data, we monitor the complaint and failure behavior of our high runners on a monthly basis. CIMS also enables us to precisely track the ramp-up of new products. This allows us to identify anomalies at an early stage, analyze them together with our customers, and take effective measures in a timely manner. The resulting savings are enormous – even if they are difficult to quantify in monetary terms, as potential costs do not arise.
Likewise, the increased customer satisfaction achieved through proactive and competent product and complaint management is priceless. All in all, the benefits achieved exceed the annual costs for CIMS many times over.”
Sr. Expert Product Safety, Department Quality, Webasto Group
“CIMS 7.0 improved the quality and speed of analysis of Warranty data from our OEMs and took it to the next level.
With the categorization of claims and their respective verbatims via AI including the various options for visualization enhanced the analysis of occurrence, dependance on country or seasonal influences.
Hence this enabled focusing on specific topics, requesting more precise part return requests, following root cause analysis, and corrective action implementation in a fraction of the time.
These functionalities resulted in cost avoidance that would have otherwise been hard to even identify.
Additionally, the CIMS-based Product Safety Monitoring of driver experiences in the field improves the traditional market and product monitoring as it enables us to act at a very early stage to further reduce additional risks to a minimum.”
Head of Liability Risk Analysis, HDI Global SE
“CIMS has established itself as an important strategic tool for our global automotive recall management within the framework of liability risk analysis.
The customized adaptation to our requirements and the detailed parts categorization enable us to accurately assess recall events. Thanks to the flexible filter and search functions and the graphical evaluations, we can process complex data quickly and efficiently.
This allows us to identify trends at an early stage, assess risks better, and offer our customers the highest level of security and transparency.”
Director Customer Quality & Product Integrity
“The comparison with other customers who have the same product type, which is available immediately at the click of a button, brings us considerable advantages and saves us time in narrowing down the problem.”
Head of Quality Assurance | SKODA AUTO
“The market analyses provided by Consline have helped us improve our services and products.”
Director Quality | Jaguar Land Rover
“Consline provides fast, precise and relevant data making sure we always follow our customers’ needs.”
