It is not enough to compare the quality characteristics or customer satisfaction of products in a competitive environment (performance). The significance of these characteristics for users (impact) is also crucial. With CIMS, you can measure performance and impact simultaneously and develop products in a targeted manner.
Instead of physical clinics with test customers, you use genuine customer experiences and customer wishes. Ensure product success through the targeted development of competitive product features. Avoid misguided developments.
Real-time monitoring and analysis of all quality-related data and information. Creation of KPIs, benchmarks, and alerts, e.g., in critical cases. Ensuring compliance with product monitoring obligations.
Task: Product monitoring in online sources to identify safety risks for an automobile manufacturer Consline approach: Implementation of the robust Consline methodology for online monitoring of product safety risks in
In a recent study of Consline AG, the Hyundai Kona gets the best results among five current BEV models. The study identified infotainment/connectivity, range and driver assistance systems as the
Task: Identification of the main customer requirements as prerequisite for the success of the future e-car range of a premium OEM Consline approach: Analysis of real-life experiences and wishes of
The Performance Impact Matrix shows at a glance how important individual features are – and how well they are currently performing. The unique combination of customer satisfaction (performance) and significance for the purchase decision (impact) immediately reveals:
For the automotive industry, the Performance Impact Matrix provides a unique basis for decision-making, enabling development budgets, innovation initiatives, and quality programs to be focused specifically on areas where they create long-term value.
Ensuring product success through targeted development of superior product features. Avoiding undesirable developments.
Product development, product management, after sales, quality assurance, purchasing department, marketing
Test data, customer experiences from forums and user groups, quality data, warranty cases, service reports, dealer surveys, call centers, market research data, etc.
Knowledge of suppliers of successful product and system components, avoidance of undesirable developments, detailed targets for product development, strengths/weaknesses of competitive products, targeted product argumentation for marketing purposes
Creation of KPIs, benchmarks and alerts, e.g. for critical cases. Ensuring the product monitoring obligation.
After sales, quality assurance, production or service areas, product development, product management, product safety officers, legal departments
Quality data, warranty and goodwill cases, repair reports, dealer surveys, customer and user experiences, market research data, press reports, recall databases, etc.
Detailed targets / KPIs for quality standards us satisfaction values, comparative values for competitors' products and services, support for communication
Customer Quality Service Manager KNORR-BREMSE Systems for commercial vehicles
“CIMS has been an indispensable tool in our company for many years – both for market observation and for analyzing OEM data.
We are impressed by the solution’s reliability and the high added value it offers in our daily quality management. By analyzing OEM data, we monitor the complaint and failure behavior of our high runners on a monthly basis. CIMS also enables us to precisely track the ramp-up of new products. This allows us to identify anomalies at an early stage, analyze them together with our customers, and take effective measures in a timely manner. The resulting savings are enormous – even if they are difficult to quantify in monetary terms, as potential costs do not arise.
Likewise, the increased customer satisfaction achieved through proactive and competent product and complaint management is priceless. All in all, the benefits achieved exceed the annual costs for CIMS many times over.”
Sr. Expert Product Safety, Department Quality, Webasto Group
“CIMS 7.0 improved the quality and speed of analysis of Warranty data from our OEMs and took it to the next level.
With the categorization of claims and their respective verbatims via AI including the various options for visualization enhanced the analysis of occurrence, dependance on country or seasonal influences.
Hence this enabled focusing on specific topics, requesting more precise part return requests, following root cause analysis, and corrective action implementation in a fraction of the time.
These functionalities resulted in cost avoidance that would have otherwise been hard to even identify.
Additionally, the CIMS-based Product Safety Monitoring of driver experiences in the field improves the traditional market and product monitoring as it enables us to act at a very early stage to further reduce additional risks to a minimum.”
Head of Liability Risk Analysis, HDI Global SE
“CIMS has established itself as an important strategic tool for our global automotive recall management within the framework of liability risk analysis.
The customized adaptation to our requirements and the detailed parts categorization enable us to accurately assess recall events. Thanks to the flexible filter and search functions and the graphical evaluations, we can process complex data quickly and efficiently.
This allows us to identify trends at an early stage, assess risks better, and offer our customers the highest level of security and transparency.”
Director Customer Quality & Product Integrity
“The comparison with other customers who have the same product type, which is available immediately at the click of a button, brings us considerable advantages and saves us time in narrowing down the problem.”
Head of Quality Assurance | SKODA AUTO
“The market analyses provided by Consline have helped us improve our services and products.”
Director Quality | Jaguar Land Rover
“Consline provides fast, precise and relevant data making sure we always follow our customers’ needs.”
