Features
new!
AI-Assistant
Don’t feel like reading all the cases? No problem! Simply select your cases or filter them, and your AI assistant in CIMS will provide you with a concise and accurate summary in seconds. Whether you’re analyzing quality data, technical issues, repair reports, or customer and user experiences, you’ll get to the essential insights faster than ever before.
new!
AI Textanalysis
CIMS automatically assigns ratings, tags, and numbers to all content at the touch of a button. The attributes can be adjusted immediately in the Case Editor, thereby accelerating research, quality management, and risk analysis.
new!
AI-supported chart creation
Describe your desired chart in natural language – CIMS automatically creates suitable visualizations. Whether bar, line, or distribution charts: axes and titles are added automatically. This gives you immediately understandable and reproducible charts for reports and presentations.
Cases Area
The Cases section displays all cases, including any translations, images, video and audio files, as well as all metadata (source, URL, date, time, etc.) and attributes.
- Unlimited filter combinations
- Professional search function
- Easy grouping & ranking
- AI Word-Cloud with Drill-in-Function
- Quick conclusions about correlations and associations
- Export all cases with metadata and attributes
- Save custom filters
- Adjustable alerts via email
- AI Assistant
Analysis Area
The Analysis section offers unlimited possibilities for combining analysis charts into clear dashboards, saving them, and sharing them with colleagues.
- Over 40 chart types
- Heat maps, geographical maps, donut charts, and much more.
- Easy creation of infinite complex dashboards
- Insert into your own presentations in various formats (jpg, gif, pdf)
- Exporting charts and tables
- Custom settings for color palettes
- Create charts with AI
Case Editor
In the Case Editor with optimized usability, new cases (text, image, video, audio) can be created or cases imported into CIMS can be edited.
Complete cases or even individual text passages can be coded with tagging, rating, and number attributes, making them filterable and analyzable. Categorization can also be done in bulk (for multiple cases with the same characteristics) or based on defined rules.
AI can automatically assigns ratings, tags, and numbers to all content at the touch of a button. The attributes can be adjusted immediately in the Case Editor, thereby accelerating research, quality management, and risk analysis.
The highlighting function highlights the corresponding content in color when the mouse hovers over the respective category.
The translation of case text content can be done either manually or automatically.
Intuitive attributes and source manager
In CIMS 7.0, you can create your own multidimensional hierarchical attributes trees and structure them easily.
- Easy Drag & Drop
- Tagging (assigning a characteristic)
- Rating (feature with tonality and relevance scale)
- Numbers (feature with numerical values)
- Differentiated coding of qualitative information
- Internal & external sources
- Clear tree structure
- Individual expiry dates (to reflect licensing requirements)
Comprehensive source connection
CIMS 7.0 offers the option of importing internal and external data in Excel/csv format via a convenient interface.
Your own data sources can be connected directly via an API, and Internet/social media sources can be connected via your own web harvesters.
CIMS enables the comprehensive evaluation of data and information of various structures (e.g., quality data from warranty cases with call center feedback and customer opinions from online forums).
CIMS enables the comprehensive evaluation of data and information of various structures (e.g., quality data from warranty cases with call center feedback and customer opinions from online forums).
Cross-CIMS Benchmarking
Comparative analyses can be performed in a comprehensive Meta CIMS.
Thanks to the comprehensive Meta CIMS function, you can perform meaningful benchmarking with competitors or compare results from different studies.
A category mapping tool is used to merge different category structures and wordings in such a way that direct comparisons and pattern recognition become possible.
Support & Workflow
To make working with CIMS as easy as possible, special workflow tools have been integrated into CIMS. In addition to online tool tips, our Consline AG technical hotline staff are available to answer any questions you may have.
- Individual status assignment for cases
- Commenting on cases
- Automatic audit statuses
- Filtering statuses for prioritized processing
- Automatic approval processes
