CIMS 7.0
Since our founding in 1999, our mission has been to help you achieve “simply more success together.” In June 2025, we’re taking that promise to a whole new level. We
June 17, 2025
Industries & Use Cases
The Case Intelligence Meta Suite (CIMS) is a cloud-based SaaS solution that intelligently consolidates heterogeneous data sources and enables precise analyses to improve products and services. For every industry. For every language. For every team.
Automotive
Quality, Product Safety & Recall Monitoring, Virtual Feature Clinics, Case Management
Warranty Intelligence
Reduce warranty and recourse costs, improve quality, Comply with product monitoring obligations
Insurance
Quality, Product Safety & Recall Monitoring, Risk Intelligence
Pharma & Medicine
CIMS is particularly well suited for diagnostic, therapeutic, epidemiological, and preventive studies, as well as prevention studies. It provides optimal support for international teams working together and for the collection and analysis of extensive data and multilingual documents.
- Coming soon -
Sales & Services
Sales & Service Excellence, Case Management & Analysis, Customer Intelligence
- More coming soon -
News & Use Cases
AI for Hotels: Higher Guest Satisfaction, Greater Profits
Making optimal use of Booking.com guest reviews for hotel management with new AI methods was the topic of a panel discussion at the Schweizerhof Zurich. Elmar Greif and Riet Pfister,
March 18, 2025
Use Case: Product Monitoring
Task: Product monitoring in online sources to identify safety risks for an automobile manufacturer Consline approach: Implementation of the robust Consline methodology for online monitoring of product safety risks in
April 11, 2024
What our customers say
Michael König
Customer Quality Service Manager KNORR-BREMSE Systems for commercial vehicles
“CIMS has been an indispensable tool in our company for many years – both for market observation and for analyzing OEM data.
We are impressed by the solution’s reliability and the high added value it offers in our daily quality management. By analyzing OEM data, we monitor the complaint and failure behavior of our high runners on a monthly basis. CIMS also enables us to precisely track the ramp-up of new products. This allows us to identify anomalies at an early stage, analyze them together with our customers, and take effective measures in a timely manner. The resulting savings are enormous – even if they are difficult to quantify in monetary terms, as potential costs do not arise.
Likewise, the increased customer satisfaction achieved through proactive and competent product and complaint management is priceless. All in all, the benefits achieved exceed the annual costs for CIMS many times over.”
Dominik Bugla
Sr. Expert Product Safety, Department Quality, Webasto Group
“CIMS 7.0 improved the quality and speed of analysis of Warranty data from our OEMs and took it to the next level.
With the categorization of claims and their respective verbatims via AI including the various options for visualization enhanced the analysis of occurrence, dependance on country or seasonal influences.
Hence this enabled focusing on specific topics, requesting more precise part return requests, following root cause analysis, and corrective action implementation in a fraction of the time.
These functionalities resulted in cost avoidance that would have otherwise been hard to even identify.
Additionally, the CIMS-based Product Safety Monitoring of driver experiences in the field improves the traditional market and product monitoring as it enables us to act at a very early stage to further reduce additional risks to a minimum.”
Frederic Krabigell
Head of Liability Risk Analysis, HDI Global SE
“CIMS has established itself as an important strategic tool for our global automotive recall management within the framework of liability risk analysis.
The customized adaptation to our requirements and the detailed parts categorization enable us to accurately assess recall events. Thanks to the flexible filter and search functions and the graphical evaluations, we can process complex data quickly and efficiently.
This allows us to identify trends at an early stage, assess risks better, and offer our customers the highest level of security and transparency.”
Thomas von Stetten
Director Customer Quality & Product Integrity
“The comparison with other customers who have the same product type, which is available immediately at the click of a button, brings us considerable advantages and saves us time in narrowing down the problem.”
Frank Schreier
Head of Quality Assurance | SKODA AUTO
“The market analyses provided by Consline have helped us improve our services and products.”
Grant McPherson
Director Quality | Jaguar Land Rover
“Consline provides fast, precise and relevant data making sure we always follow our customers’ needs.”
