Insurance & Risk Intelligence - Stay on track with upcoming risks for a pro-active risk management

From widespread recall databases with data in different structures and languages to AI-aided recall categorization & detailed risk analyses in CIMS 7.0

Problem

Insurance companies put considerable efforts in analyzing upcoming risks from their current or future clients. However, product recalls are often not systematically monitored in real-time, but considered selectively when it’s too late. This is due to the fact that recall databases are provided in different structures, languages and updating cycles making it difficult to keep track.

Misjudgments can result in wrongly priced policies, high payouts, or overly restrictive conditions that turn away potential clients.

Solution

With Case Intelligence Meta Suite (CIMS), our clients from the insurance sector never miss out on relevant recalls whenever they arise. All products recalls worldwide are provided in a common structure, translated and categorized using client-specific attribute trees. The AI-based categorization makes sure that relevant recalls are detected at a glance. E-mail alerts inform risk managers immediately when something critical happens. And the analysis dashboards provide 40 different diagram types to enable client-specific and -comprehensive risk analysis to detect patterns and risk drivers with drill-in to the complete recall data with a simple mouse-click.

Monitoring and managing recall risks has never been easier

With Case Intelligence Meta Suite (CIMS), Consline AG offers a cloud-based SaaS solution that intelligently consolidates heterogeneous data sources from recall databases worldwide. Thus, insurance companies get access to a powerful early-warning system and analysis tools to detect risk patterns and manage risks pro-actively.

benefits

Why CIMS®?

Systematic recall monitoring with CIMS 7.0 strengthens every layer of insurance companies’ risk-management and decision-making processes. By continuously tracking recall activity, insurers can detect emerging product issues early, refine underwriting accuracy, and intervene before losses escalate. It enhances claims efficiency, supports more precise actuarial modeling, and opens opportunities for subrogation. At the same time, it helps insurers meet regulatory expectations and builds trust with policyholders by providing proactive guidance and risk-mitigation support. Ultimately, systematic recall monitoring reduces financial volatility, improves profitability, and positions insurers as forward-thinking partners in managing complex product risks.

Early Detection of Emerging Losses

Systematic recall monitoring lets insurers spot defective products or components early. This helps to recognize clusters of related claims sooner and estimate loss severity before it escalates. Early awareness often reduces the ultimate cost of claims.

Better Risk Assessment and Underwriting

Access to recall trends helps insurers to evaluate manufacturers’ safety practices and identify high-risk insureds. This leads to more accurate premium coverage and reduced adverse selection.

Loss Prevention and Mitigation

By monitoring recalls systematically, insurers can proactively alert policyholders, encourage faster product removal or fixes and reduce the number of incidents, injuries, and claims.

Improved Claims Handling

When a recall is detected, claims teams can investigate related claims more efficiently, identify subrogation opportunities (recovering losses from the responsible manufacturer) and prevent fraudulent or unrelated claims being linked to the recall. This improves claim outcomes and reduces costs.

Stronger Actuarial Modeling

Recall data contribute to better predictive models, loss triangles, catastrophic loss scenarios and product-risk classifications. Insurers with better models are more profitable and resilient.

Enhanced Regulatory and Legal Compliance

Regulators expect insurers – especially those dealing with product liability – to manage emerging risks effectively. Systematic recall monitoring helps insurers to demonstrate due diligence, document proactive risk management and avoid compliance failures.

What our customers say

Michael König

Customer Quality Service Manager KNORR-BREMSE Systems for commercial vehicles

“CIMS has been an indispensable tool in our company for many years – both for market observation and for analyzing OEM data.

We are impressed by the solution’s reliability and the high added value it offers in our daily quality management. By analyzing OEM data, we monitor the complaint and failure behavior of our high runners on a monthly basis. CIMS also enables us to precisely track the ramp-up of new products. This allows us to identify anomalies at an early stage, analyze them together with our customers, and take effective measures in a timely manner. The resulting savings are enormous – even if they are difficult to quantify in monetary terms, as potential costs do not arise.

Likewise, the increased customer satisfaction achieved through proactive and competent product and complaint management is priceless. All in all, the benefits achieved exceed the annual costs for CIMS many times over.”

Dominik Bugla

Sr. Expert Product Safety, Department Quality, Webasto Group

“CIMS 7.0 improved the quality and speed of analysis of Warranty data from our OEMs and took it to the next level.

With the categorization of claims and their respective verbatims via AI including the various options for visualization enhanced the analysis of occurrence, dependance on country or seasonal influences.

Hence this enabled focusing on specific topics, requesting more precise part return requests, following root cause analysis, and corrective action implementation in a fraction of the time.

These functionalities resulted in cost avoidance that would have otherwise been hard to even identify.

Additionally, the CIMS-based Product Safety Monitoring of driver experiences in the field improves the traditional market and product monitoring as it enables us to act at a very early stage to further reduce additional risks to a minimum.”

Frederic Krabigell

Head of Liability Risk Analysis, HDI Global SE

“CIMS has established itself as an important strategic tool for our global automotive recall management within the framework of liability risk analysis.

The customized adaptation to our requirements and the detailed parts categorization enable us to accurately assess recall events. Thanks to the flexible filter and search functions and the graphical evaluations, we can process complex data quickly and efficiently.

This allows us to identify trends at an early stage, assess risks better, and offer our customers the highest level of security and transparency.”

Thomas von Stetten

Director Customer Quality & Product Integrity

“The comparison with other customers who have the same product type, which is available immediately at the click of a button, brings us considerable advantages and saves us time in narrowing down the problem.”