Product Safety and Product Monitoring with the Case Intelligence Meta Suite CIMS® – certified for the fulfillment of Product Observation Obligation (see certificate). CIMS is approved by industry customers worldwide: Shorter reaction times, safer products and compliant documentation.
Consline provides a certified solution to fulfill your active and passive product monitoring obligations, including requirements under the GPSR and § 823 BGB. Our Case Intelligence Meta Suite (CIMS®) operates as a sophisticated early warning system, delivering real-time analysis of safety-relevant data
The CIMS Product Safety Monitoring solution supports Product Safety Officers, Product Compliance Managers, Legal Departments and Product Development in industries like automotive, consumer electronics, pharma etc.
Customer posts in online forums and social media, complaints via company call centers and e-mails, feedback from service partners, technical publications, safety issues of competitors with similar products, governmental databases (e.g. Safety Gate), police & fire department reports, news sources etc.
Case Intelligence Meta Suite CIMS® as the early warning system with real-time alerts, KPIs and benchmarking with competitors, legally compliant documentation of safety-relevant incidents and approved processes for workflow and to contact concerned customers
Task: Product monitoring in online sources to identify safety risks for an automobile manufacturer Consline approach: Implementation of the robust Consline methodology for online monitoring of product safety risks in
Customer Quality Service Manager KNORR-BREMSE Systems for commercial vehicles
“CIMS has been an indispensable tool in our company for many years – both for market observation and for analyzing OEM data.
We are impressed by the solution’s reliability and the high added value it offers in our daily quality management. By analyzing OEM data, we monitor the complaint and failure behavior of our high runners on a monthly basis. CIMS also enables us to precisely track the ramp-up of new products. This allows us to identify anomalies at an early stage, analyze them together with our customers, and take effective measures in a timely manner. The resulting savings are enormous – even if they are difficult to quantify in monetary terms, as potential costs do not arise.
Likewise, the increased customer satisfaction achieved through proactive and competent product and complaint management is priceless. All in all, the benefits achieved exceed the annual costs for CIMS many times over.”
Sr. Expert Product Safety, Department Quality, Webasto Group
“CIMS 7.0 improved the quality and speed of analysis of Warranty data from our OEMs and took it to the next level.
With the categorization of claims and their respective verbatims via AI including the various options for visualization enhanced the analysis of occurrence, dependance on country or seasonal influences.
Hence this enabled focusing on specific topics, requesting more precise part return requests, following root cause analysis, and corrective action implementation in a fraction of the time.
These functionalities resulted in cost avoidance that would have otherwise been hard to even identify.
Additionally, the CIMS-based Product Safety Monitoring of driver experiences in the field improves the traditional market and product monitoring as it enables us to act at a very early stage to further reduce additional risks to a minimum.”
Head of Liability Risk Analysis, HDI Global SE
“CIMS has established itself as an important strategic tool for our global automotive recall management within the framework of liability risk analysis.
The customized adaptation to our requirements and the detailed parts categorization enable us to accurately assess recall events. Thanks to the flexible filter and search functions and the graphical evaluations, we can process complex data quickly and efficiently.
This allows us to identify trends at an early stage, assess risks better, and offer our customers the highest level of security and transparency.”
Director Customer Quality & Product Integrity
“The comparison with other customers who have the same product type, which is available immediately at the click of a button, brings us considerable advantages and saves us time in narrowing down the problem.”
Head of Quality Assurance | SKODA AUTO
“The market analyses provided by Consline have helped us improve our services and products.”
Director Quality | Jaguar Land Rover
“Consline provides fast, precise and relevant data making sure we always follow our customers’ needs.”
Der Analysis-Bereich bietet unbegrenzte Möglichkeiten, Analyse-Diagramme zu übersichtlichen Dashboards zu kombinieren und diese zu speichern und mit Kollegen zu teilen.
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