Warranty Intelligence - When warranty claims generate knowledge, and knowledge generates product quality

Like Knorr-Bremse and Webasto, you can benefit from our 25 years of experience in the automotive industry with CIMS® 7.0 and reduce your warranty costs.

Problem

In global B2B business between parts suppliers and manufacturers of end products—for example, in the automotive, mechanical engineering, or electronics industries—countless warranty and recourse cases arise every day.
However, the data on these cases is often fragmented, coded differently, and difficult to compare.
The result: long analysis times, high costs, and recurring errors.

Solution

The Case Intelligence Meta Suite (CIMS) brings order to this data chaos.
As a cloud-based, multilingual SaaS platform, it connects the heterogeneous data worlds of suppliers and manufacturers:
Parts lists, error codes, process steps, cost reports, and status reports are automatically harmonized and merged into a uniform analysis basis.

Benefits

Thanks to this intelligent data fusion, quantity, cause, and cost analyses are now possible for the first time in a precise, transparent, and comprehensive manner.

CIMS provides answers to questions such as:

Where do most errors occur?
Which components cause the highest costs?
Which process steps delay the solution?

The results help companies eliminate errors more quickly, drastically reduce costs, and improve products in the long term.

Conclusion

CIMS combines data intelligence, harmonization, and international collaboration in a single system.

This transforms warranty documentation into a strategic tool for reducing costs, preventing errors, and improving products.

With the Case Intelligence Meta Suite, processing warranty and recourse cases is no longer seen as a chore—but as a strategic source of knowledge, quality, and efficiency.

Worldwide. In every language. In every industry.

Turning Warranty Data into Value

With Case Intelligence Meta Suite (CIMS), Consline AG offers a cloud-based SaaS solution that intelligently consolidates heterogeneous data sources from suppliers and OEMs. This results in precise analyses of quantities, causes, and costs, which help to rectify errors more quickly, reduce costs, and improve products.

Unique Methodology

Why CIMS®?

The Case Intelligence Meta Suite (CIMS) has been specially developed for warranty and recourse management in the B2B environment. These features clearly distinguish CIMS from traditional ERP or BI systems:

1. Intelligent parts and error harmonization

Problem: Suppliers and manufacturers often use completely different parts lists, codes, and error descriptions. This data is difficult to evaluate without normalization. Solution in CIMS: CIMS offers powerful matching and harmonization technology that automatically: recognizes different codes (e.g., internal error codes, OEM error catalogs), merges synonyms and spelling variants (even in multiple languages), creates a uniform data structure across the entire supply chain. Result: Inconsistent data sets are transformed into a comparable, analyzable case base. This enables comprehensive quantity, cause, and cost analyses – and fault causes can be identified more quickly and reliably.

2. Adaptive root cause and cost analysis

Problem: Traditional BI tools usually only provide totals – but no causal relationships between the cause of errors, quantities, costs, and suppliers. Solution in CIMS: CIMS automatically links: Technical data (e.g., error code, component, production series) Business data (e.g., warranty costs, working hours, spare parts costs) Organizational information (e.g., supplier, location, process owner) This integration enables root cause analyses at the touch of a button, e.g.: “Which supplier-component combinations cause disproportionate costs?” “How are warranty expenses developing per region or model series?” Result: Managers and quality managers receive transparent, fact-based decision-making information to initiate measures where they have the greatest effect.

3. Global Collaboration & Case Intelligence Dashboard

Problem: Warranty and recourse cases often involve international supply chains with different languages, time zones, and quality standards. Solution in CIMS: The platform is cloud-based and multilingual—it enables: joint case processing in real time by OEM, supplier, and service teams worldwide, role-based access with clearly defined viewing rights, visual dashboards and heat maps that make trends, priorities, and cost developments visible globally. Result: Teams can work in sync worldwide, interpret data together, and substantiate recourse claims based on data – faster, more accurately, and more collaboratively.

What our customers say

Michael König

Customer Quality Service Manager KNORR-BREMSE Systems for commercial vehicles

“CIMS has been an indispensable tool in our company for many years – both for market observation and for analyzing OEM data.

We are impressed by the solution’s reliability and the high added value it offers in our daily quality management. By analyzing OEM data, we monitor the complaint and failure behavior of our high runners on a monthly basis. CIMS also enables us to precisely track the ramp-up of new products. This allows us to identify anomalies at an early stage, analyze them together with our customers, and take effective measures in a timely manner. The resulting savings are enormous – even if they are difficult to quantify in monetary terms, as potential costs do not arise.

Likewise, the increased customer satisfaction achieved through proactive and competent product and complaint management is priceless. All in all, the benefits achieved exceed the annual costs for CIMS many times over.”

Dominik Bugla

Sr. Expert Product Safety, Department Quality, Webasto Group

“CIMS 7.0 improved the quality and speed of analysis of Warranty data from our OEMs and took it to the next level.

With the categorization of claims and their respective verbatims via AI including the various options for visualization enhanced the analysis of occurrence, dependance on country or seasonal influences.

Hence this enabled focusing on specific topics, requesting more precise part return requests, following root cause analysis, and corrective action implementation in a fraction of the time.

These functionalities resulted in cost avoidance that would have otherwise been hard to even identify.

Additionally, the CIMS-based Product Safety Monitoring of driver experiences in the field improves the traditional market and product monitoring as it enables us to act at a very early stage to further reduce additional risks to a minimum.”

Frederic Krabigell

Head of Liability Risk Analysis, HDI Global SE

“CIMS has established itself as an important strategic tool for our global automotive recall management within the framework of liability risk analysis.

The customized adaptation to our requirements and the detailed parts categorization enable us to accurately assess recall events. Thanks to the flexible filter and search functions and the graphical evaluations, we can process complex data quickly and efficiently.

This allows us to identify trends at an early stage, assess risks better, and offer our customers the highest level of security and transparency.”

Thomas von Stetten

Director Customer Quality & Product Integrity

“The comparison with other customers who have the same product type, which is available immediately at the click of a button, brings us considerable advantages and saves us time in narrowing down the problem.”